Shipping & Delivery

Taxes & Import Duties

We offer worldwide shipping. Orders shipped within New Zealand will have applicable taxes collected at checkout.

For international orders, taxes, duties, customs fees, and import charges are not collected by Watts the Difference.CC. These charges may be applied by your local authorities upon importation and are the responsibility of the customer.

1. Manufacturing Timeframes

Due to the custom nature of our products, manufacturing timeframes may vary depending on product type, order volume, and design requirements.

We aim to manufacture standard products within approximately three weeks from receipt of the order, payment, and all required information. Custom designs or modifications may require additional time, which will be communicated during the consultation process.

2. Shipping Duration

Shipping times depend on the selected shipping method and destination.

Once your order has been manufactured and dispatched, you will receive tracking information via email to monitor your shipment.

Please note that delivery timeframes provided by shipping carriers are estimates and may be affected by factors outside of our control, including customs processing, weather events, and carrier delays.

3. Expedited Orders

At this time, expedited manufacturing or shipping options are not available. We prioritise efficient production and dispatch while maintaining our standards for quality and workmanship.

4. Required Delivery Dates

If you require your order for a specific event, race, or deadline, please contact us before placing your order.

While we cannot guarantee delivery by a specific date, we will make every reasonable effort to accommodate your requirements.

5. International Shipping

We ship internationally to most countries.

Shipping costs and estimated delivery times vary depending on destination, shipping method, and package size. International customers are responsible for any customs fees, import duties, or local taxes applied by their country.

6. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

7. Delayed or Lost Shipments

While we work to ensure reliable delivery, delays may occasionally occur due to circumstances outside of our control.

If your shipment is significantly delayed or appears to be lost, please contact us and we will work with the carrier to investigate and resolve the issue.

8. Damaged or Defective Goods

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and provide supporting photographs where applicable.

We will assess the issue and work with you to arrange an appropriate resolution.

9. Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes; however, once an order has been dispatched, address amendments may not be possible.

10. Shipping Promotions

From time to time, we may offer free shipping promotions or discounts. Details of current offers will be published on our website or through our newsletter.

If you have any questions regarding shipping or delivery, please contact us before placing your order.